For standard personalized items, I engrave or print exactly what you enter at checkout, so please double-check spelling, dates, and names before you place your order. For custom designs, I will email you a digital proof, and I begin production once you approve it. I can't refund or remake an item if the error is in the details you entered or in a proof you approved, so please review everything carefully.

You can request changes to your order until you approve your proof. Once you approve it, I can't make any more changes, since your item goes into production.

Each item has its own processing time, listed on its product page. Processing time is how long I need to make your order, and it does not include shipping time. If you need an order by a specific date, please contact me before ordering, and I will let you know whether I can meet it. Rush orders may be available depending on my schedule, and a rush fee may apply.

After you purchase a digital item, you'll complete an intake form with your details. I will email you a proof, and you can request changes until you approve it. Once you approve the proof, I will send you your final file. Digital downloads are nonrefundable once purchased. Files are for personal use only and may not be shared, resold, or redistributed. If you have trouble opening your final file, please contact me, and I will help.

Wood, slate, and other natural materials vary in grain, color, and texture, and each one takes engraving a little differently. Your piece may look slightly different from the photos, and that variation is part of what makes each one one-of-a-kind.